I'm having issues with Milestone Essential 2014. The recording function stops working and my server is largely hung up.
The smart client mostly responds but I can't get any other application on the PC to fire up including task manager. I have to do a hard reboot.Looking through the recording server log, this is the only thing that looks odd (see below) and I see it several times when I restart. I'm still narrowing it down, but last time the recording server quit was about the same time the log said it deleted an archive. I might add that it takes several minutes for a recording activity to show up in the activity line on the Playback.I'm running a 4TB purple drive dedicated to Milestone video storage and it stays around 2 to 2.5TB full.I'd like to post this on the Milestone forum but I can't get registered. Guess I need to fork up another chunk of $$ to get support.
Looking further up the log, there are some 'Failed to add to database' errors. Never mind the Davis Portable 'Cannot Retrieve Serial Number'. That's a portable camera that I have disconnected most of the time.2016-11-23 12:28:39 FAILURE Driveway East 10.10.10.13 Failed to add to database! Minitab 17 product key keygen mac. (Error code: 125. System error code: 32)2016-11-23 12:28:40 ADD OK Driveway East 10.10.10.13 Database OK2016-11-23 12:28:40 FAILURE Davis Portable 10.10.10.9 Cannot Retrieve Serial Number2016-11-23 12:28:41 FAILURE Driveway East 10.10.10.13 Failed to add to database! (Error code: 125. System error code: 32)2016-11-23 12:28:43 ADD OK Driveway East 10.10.10.13 Database OK2016-11-23 12:28:44 ALERT Event 'Driveway West Motion Start' triggered2016-11-23 12:28:44 FAILURE Driveway East 10.10.10.13 Failed to add to database!
(Error code: 125. System error code: 32)2016-11-23 12:28:45 ADD OK Driveway East 10.10.10.13 Database OK2016-11-23 12:28:46 FAILURE Driveway East 10.10.10.13 Failed to add to database! (Error code: 125. System error code: 32)2016-11-23 12:28:48 ADD OK Driveway East 10.10.10.13 Database OK2016-11-23 12:28:49 FAILURE Driveway East 10.10.10.13 Failed to add to database! (Error code: 125.
![Milestone Xprotect Cannot Retrieve Serial Number Milestone Xprotect Cannot Retrieve Serial Number](/uploads/1/2/4/1/124134610/802263668.jpg)
System error code: 32).
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Unfortunately in this case it is a discontinued product version so is not eligible for ongoing support. Our team often does their best to provide guidance in these cases but are unable to go into the issue very deeply.That said, the 'failed to connect to database' message in a general sense means the internal camera ID behind the friendly name you see in the Smart Client is unrecognized by the server.This can happen when a camera has been removed and readded or removed and replaced without updating the view in Smart Client for example.It could also be something more nefarious like the media files being locked by antivirus or backup software for example.I would verify and try the following.0. Open hardware properties, select the IP/license tab and re-enter the username and password, followed by clicking OK. Clicking ok will trigger a reauth with the camera similar to when the camera is added. You can get a failure here if the credentials or selected driver are incorrect, or if two cameras in the configuration have somehow swapped IP addresses (common with DHCP).1. Check the license status. Are they in 30 day grace?
Has the grace expired?2. Check user rights and verify the Smart Client user has the necessary permission to at least view live for example.3. Save any changes and restart the Recording Server service4. Right click on the Recording Server icon and show status. Are all cameras green? In the same icon, show the recording server log file.
Milestone Xprotect Management Client
Any obvious errors? Some common ones are 'cannot retrieve serial number' or 'camera failed to provide an image'. These can indicate authentication trouble, incorrect IP or MAC of the camera, or Windows Firewall blocking a stream. (Management Application might be allowed to get the stream and not the recording server, hence the different experience between smart client and management application)6. Create a new view in Smart Client while in setup mode. Then drag and drop the cameras in to see if the issue persists.Those steps should clear up 90% of issues.
![Cannot Cannot](/uploads/1/2/4/1/124134610/633747975.png)
In extreme cases you might have a corrupt live database table or filesystem. You can try a chkdsk /F on the Recording drive, optionally followed by deleting the live folder for those cameras. This isn't ideal obviously, and almost never necessary but without seeing the issue first hand I thought I'd give you all the typical ideas we'd pursue. No, I don't think it'll be a device pack issue, though it would probably be good to update the device pack if you're running newish firmware.The reasons Management Application sometimes shows video while Smart Client does not are.1. The Image Server service is not running. The Management Application will try to show video by connecting to the image server service just like Smart Client does.
But if that fails, it will resort to a direct connection.2. The Windows Firewall is blocking the video stream from reaching the Recording Server service, but not the Management Application.3. The username and password for the camera in our software is incorrect. Management Application doesn't care if it can't see the camera serial number or settings, if it can get a video stream it will show it.4. The recording path does not exist, is corrupt, or the recording server service lacks permission to the path.
The Management Application doesn't care about storing video, validating the MAC, or much of anything else. If it can get a stream at all with the chosen driver, it will.If you use the analyzer tool and follow the previous steps and it's still not resolved, feel free to run the Diagnostics Tool to collect the logs and share them. I can look over them briefly to see if the cause is clear from the [email protected]. Top Comment Votes - Past 3 Months.1.John Honovich- 1716.2.Chris Dearing- 984.3.Brian Karas- 542.4.Marty Major- 298.5.Brian Rhodes- 225.6.Michael Miller- 196.7.Ethan Ace- 195.8.Sean Patton- 169.9.Frank Lucero- 168.10.Greg Cortina- 145.11.Daniel Tyrrell- 136.12.Sean Nelson- 135.13.Shannon Davis- 111.14.Andrew Myers- 104.15.Rick Caruthers- 97.16.Charles Rollet- 92.17.Jason Crist- 83.18.Stephen Green- 75.19.Clint Hays- 69.20.John Bazyk- 65.